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Something not working?
Questions, problems and press enquiries all go to the same place, and every email is read by a person.
Email support
soporte@regie.gg
What to include in your email
With this, we can help from the very first reply:
- Your Regie.gg version and the game: Counter-Strike 2, Counter-Strike 1.6 or Call of Duty 4
- What you were doing, what you expected and what happened
- Screenshots, if something looks wrong
- That day's logs: in the console, the "Open logs folder" button
What you never need to send
Passwords, FACEIT or Steam API keys, or the server's RCON password. Support will never ask for them.
Privacy
Emails are used only to answer the enquiry. Logs may include player names and SteamIDs, so it is worth reviewing them before attaching them.